At Fornixa For Furniture, we aim to provide a seamless global shopping experience and want our customers from around the world to be fully aware of the customs duties and procedures associated with shipping our products to their countries. Our customs policy is designed to be clear and transparent, aligning with Google Merchant’s requirements to ensure it complies with global sales rules.
1. Customs Responsibilities:
- Customer’s Responsibility: When shipping products to countries outside of Egypt, please note that any customs duties and taxes imposed by your country’s customs authorities are the customer’s responsibility. Customs regulations and fees vary by country.
- Shipping and Taxes: Free shipping is provided to the nearest international airport in the customer’s country. The customer is responsible for collecting the product from the airport and covering any local customs duties or taxes for legal clearance.
2. Pre-determining Customs Fees:
- We recommend that our valued customers contact their local customs office for information about the expected customs duties before placing an order. This helps in estimating additional costs related to customs and taxes.
3. Customs Procedures:
- Required Documents: We ensure all necessary documents for successful customs procedures are provided, including invoices and any additional paperwork required by customs.
- Customs Delays: Occasionally, delivery may be delayed due to customs clearance procedures. While we work diligently with shipping companies to ensure timely delivery, we are not responsible for delays caused by customs.
4. Shipment Refusal by Customer:
- If the customer refuses to accept the shipment due to customs duties or taxes, the cost of shipping both ways, along with any additional fees incurred from returning the product, will be deducted from the refund amount.
5. Communication and Support:
- Our customer service team is available to answer inquiries or assist with customs duties and procedures specific to your country. You can reach us via email at [email protected] or through our social media pages on Facebook and Instagram.
6. Prohibited or Restricted Products:
- Please be aware that some countries may impose restrictions on certain types of products. Customers are advised to check local customs policies to ensure there are no restrictions or prohibitions on importing furniture.
Important Note:
We are committed to providing all necessary information to our customers and ensuring that all transactions comply with international customs laws and regulations. We affirm our commitment to offering a flexible and efficient shopping experience while ensuring this policy aligns with Google Merchant’s requirements, making the global purchasing and shipping process seamless and understandable.