Welcome to Fornixa For Furniture! We are committed to providing a satisfactory shopping experience for all our customers, whether they are from Egypt or any country around the world. We want to assure you that our return and refund process is designed to be fair, transparent, and easy.
1. Return Period:
- Customers from Egypt or other countries can return the product within 14 days from the date of receipt.
- Products must be returned in their original condition, unused, with all parts and accessories included.
2. Return Requirements:
- Products must be in their original, unused condition.
- The products must be securely packaged in the original packaging or a similar package to ensure no damage during shipping.
- A proof of purchase (invoice) must be attached with the returned product.
3. Return Shipping Costs:
- For customers within Egypt and worldwide:
- The customer is responsible for the return shipping costs to the nearest international airport. We will provide clear instructions and assistance to facilitate the process.
- If the return is due to an error on our part (e.g., receiving the wrong or damaged product), we will cover all return shipping costs, including delivery to the nearest airport.
- For customers from any country:
- The customer is responsible for the return shipping costs to the nearest airport. Customs fees, if applicable, are not covered by us but can be estimated with our assistance before initiating the return.
- If the return is due to an error on our part, such as sending an incorrect or damaged product, we will fully cover the shipping costs, including any customs fees if applicable.
4. Refunds:
- After receiving and inspecting the returned product, we will inform the customer of the inspection result.
- If the product is in good condition, we will proceed with the refund process. Refunds typically take 7 to 14 business days, depending on the payment method used.
- If the product is in an unreturnable condition due to use or damage, no refund will be issued.
5. Non-returnable Products:
- Customized products or those made to special customer orders cannot be returned or refunded, unless there is a clear manufacturing defect.
- Products showing signs of use or damage due to misuse are not eligible for return or refund.
6. Return Process Steps:
- Contact Us: Reach out to us via email or phone to initiate the return request.
- Prepare the Product for Return: Ensure the product is securely packaged and the invoice is included.
- Shipping: You will be guided on how to send the product, either through the recommended shipping company or any agreed method.
7. Additional Information:
- We are committed to providing a fair and transparent experience for all customers and are always striving to improve our processes to ensure your satisfaction.
- For any inquiries or questions regarding the return policy, please contact us via WhatsApp at +201555173810 or through our Facebook or Instagram pages.