Frequently Asked Questions
SHIPPING
Which countries do you ship to?
We ship to all countries worldwide. Please contact us to confirm if we can ship to your location.
What is the shipping cost?
Shipping is free, and the order will be delivered to the nearest international airport in your country. The customer is responsible for collecting the order from the airport and covering any local customs duties or taxes.
How long does it take to deliver the order?
Orders typically take 1 to 3 weeks for delivery, depending on the geographical location and the customization requirements of the furniture. Once the order is ready, we will contact you with shipping details and confirm the delivery date.
Can I track my order?
Yes, once the order is shipped, we will send you a tracking number to track the status and location of your shipment.
Does the shipping cost include customs fees and taxes?
No, free shipping does not include customs duties or taxes that may be imposed by your country. These costs must be paid upon receipt of the shipment if applicable.
Can I reschedule the delivery date?
Yes, if you need to change the delivery date, please contact us as soon as possible before the order is shipped. We will do our best to accommodate your request.
What are the procedures to cancel an order?
You can cancel the order before it is shipped without any additional fees. If the order has already been shipped, you will need to wait until it is received, then submit a return request.
How can I find out the weight of the set?
You can contact us via phone or email, and we will inform you of the total weight of the set, including packaging, to facilitate the collection arrangements.
Our Showroom
Can I pick up my order in person from the showroom?
Yes, if you are near our showroom location, you can choose to pick up your order in person without any shipping fees. Please coordinate with us in advance to arrange a pickup time.
Do you offer home delivery and furniture assembly services?
Yes, we offer home delivery and furniture assembly services. The availability of this service depends on your geographic location, and additional costs may apply. Please contact us for more details.
Order & Retunrs
What is your return policy?
We offer a 14-day return period from the date of receipt. Products can be returned provided they are unused, in their original condition, and with the full packaging. Please contact us to arrange the return process.
Who bears the shipping costs for returns?
The customer is responsible for the return shipping costs. We will provide you with the return cost details based on the product weight and your location.
Can I exchange a product if there is a defect or damage?
Yes, if you receive a product with a defect or damage, please contact us immediately with pictures of the damaged product. We will ensure it is replaced or repaired at no additional cost to you.